Find answers to common questions about our services
BTMHUB offers a comprehensive range of blood tests including:
Yes! BTMHUB is a NABL (National Accreditation Board for Testing and Calibration Laboratories) accredited laboratory. This certification ensures that all our tests meet the highest standards of accuracy and quality. Our laboratory regularly undergoes proficiency testing and audits to maintain this certification.
Most routine test results are available within 24-48 hours of sample collection. Some specialized tests may take longer (up to 7 days). Once your reports are ready, you'll receive a notification via email or SMS with a link to download them from our secure online portal. Your doctor can also view the results directly.
Yes, we offer free home sample collection for most tests. Simply book an appointment through our website or call us, and our trained phlebotomist will visit your home at your preferred time. Home collection is available during our operating hours (9:00 AM - 9:00 PM).
We collect various sample types depending on the tests required:
Our experienced phlebotomists ensure minimal discomfort during collection.
You can book an appointment through any of these methods:
Our team will confirm your appointment within 30 minutes.
The booking process is simple:
Yes, you can cancel or reschedule your appointment. Please contact us at least 24 hours before your scheduled appointment. You can:
We'll arrange a new time slot at no additional cost.
Yes, we offer same-day appointments for urgent cases. Please call us immediately at +91 9136688061 to check availability. For critical/emergency situations, we can often arrange collection within a few hours.
Fasting requirements depend on the specific tests. For most routine tests like glucose, cholesterol, and liver function tests, 8-10 hours of fasting is recommended. You'll receive fasting instructions with your appointment confirmation. If no fasting is required for your test, you'll be informed accordingly.
Here are general preparation guidelines:
It depends on your specific tests and medications. Generally, you should:
Some medications can affect test results, so it's important to inform us.
Please bring the following:
Our test prices vary based on the type and complexity of the test. We offer highly competitive pricing with regular discounts on packages. Visit our Services page to view our test menu and pricing, or call us for a custom quote for your specific needs.
Yes! We offer attractive discounts on comprehensive test packages. Our popular packages include:
These packages provide 20-40% savings compared to individual tests.
We accept multiple payment methods:
Yes, we accept most major health insurance plans. We're empaneled with various insurance companies. Please inform us about your insurance while booking to ensure a smooth process. Our team can help with insurance claim procedures and documentation.
You can access your reports through:
Reports are available within 24-48 hours of sample collection.
Yes! You have multiple options:
Yes! We offer expert consultation services. Our experienced doctors can:
Consultation can be done online or in-person. Call us for details.
We maintain all reports in our secure system for 5 years from the date of test. You can access your historical reports anytime through our online portal. Reports are kept confidential and are only shared with authorized individuals.
Absolutely! We maintain the highest standards of data privacy and security:
Your health information is treated with utmost confidentiality.
Yes, all our procedures follow strict safety protocols:
Our trained staff follows strict safety protocols to prevent exposure. However, if exposure occurs:
All incidents are reported and investigated.
Our customer support team is here to help. Reach out to us through any of these channels:
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