Panvel, Navi Mumbai - 410206
Timing: 09:00 AM - 09:00 PM
+91 9136688061

Terms & Conditions

Last updated: February 01, 2026

1. Acceptance of Terms

By accessing and using the BTMHUB website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on BTMHUB's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

3. Disclaimer

The materials on BTMHUB's website are provided on an 'as is' basis. BTMHUB makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, BTMHUB does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall BTMHUB or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on BTMHUB's website, even if BTMHUB or an authorized representative has been notified orally or in writing of the possibility of such damage.

5. Accuracy of Materials

The materials appearing on BTMHUB's website could include technical, typographical, or photographic errors. BTMHUB does not warrant that any of the materials on our website are accurate, complete, or current. BTMHUB may make changes to the materials contained on its website at any time without notice.

6. Links

BTMHUB has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by BTMHUB of the site. Use of any such linked website is at the user's own risk.

7. Modifications

BTMHUB may revise these terms and conditions for our website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms and conditions.

8. User Responsibilities

You agree that:

9. Appointment Cancellation Policy

9.1 Cancellation by Patient

Patients may cancel appointments with at least 24 hours notice without any charges. Cancellations made within 24 hours of the appointment may incur a cancellation fee of 50% of the test price.

9.2 Rescheduling

Patients may reschedule appointments at no additional cost if requested at least 24 hours before the scheduled time.

9.3 No-Show Policy

If you fail to appear for your scheduled appointment without prior notice, BTMHUB may charge a no-show fee equal to 100% of the test price or 50% of the package price, whichever is applicable.

9.4 Cancellation by BTMHUB

BTMHUB reserves the right to cancel appointments in case of unforeseen circumstances. In such cases, full refund or rescheduling at no additional cost will be provided.

10. Payment Terms

10.1 Payment Methods

BTMHUB accepts various payment methods including credit cards, debit cards, online banking, digital wallets, and cash. All payments must be made before or at the time of service unless other arrangements have been made.

10.2 Refund Policy

Refunds for cancelled appointments will be processed within 5-7 business days. No refunds will be issued for completed tests. If test results cannot be obtained due to technical issues, a re-test or full refund will be provided at BTMHUB's discretion.

10.3 Insurance

If you are using insurance, you are responsible for checking your coverage and co-payments. BTMHUB will bill your insurance company for covered services, but you remain responsible for any out-of-pocket costs.

11. Medical Disclaimer

IMPORTANT: BTMHUB's services are for diagnostic and testing purposes only. Our test results do not constitute medical advice or diagnosis. You should consult with a qualified healthcare provider for medical advice, diagnosis, or treatment. In case of emergency, please contact emergency services immediately.

BTMHUB is not liable for:

12. Informed Consent

By booking a test with BTMHUB, you acknowledge and consent to:

13. Limitation of Liability

BTMHUB's total liability for any claims arising out of or related to these terms or our services shall not exceed the amount paid for the test or service that gave rise to the claim. BTMHUB shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

14. Intellectual Property Rights

All content on the BTMHUB website, including text, graphics, images, and software, is the property of BTMHUB or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit any content without BTMHUB's prior written permission.

15. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India, and you irrevocably submit to the exclusive jurisdiction of the courts located in Navi Mumbai.

16. Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through:

17. Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, shall be severed, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These terms and conditions, together with our Privacy Policy, constitute the entire agreement between you and BTMHUB concerning your use of our website and services and supersede all prior or contemporaneous agreements, understandings, and negotiations.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

20. Policy Changes

BTMHUB reserves the right to update these terms and conditions at any time. Your continued use of our website and services constitutes acceptance of any changes made. We recommend reviewing these terms periodically for updates.

© 2026 BTMHUB. All Rights Reserved.

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