Privacy Policy

1. Introduction

BTMHUB ("we," "us," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us, including:

Full name
Email address
Phone number
Postal address
Date of birth
Gender
Insurance information
Payment information

2.2 Health Information

When you use our services, we collect sensitive health information including:

Medical history
Test results and reports
Current medications
Allergies and previous reactions
Health conditions and concerns
Dietary information

2.3 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

IP address
Browser type and version
Operating system
Pages visited and time spent
Referring website
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision: To provide, maintain, and improve our diagnostic services and website
Appointments: To schedule and manage your test appointments
Communication: To send appointment reminders, test results, and service updates
Billing: To process payments and manage your account
Quality Assurance: To monitor and improve the quality of our services
Medical Purposes: For proper diagnosis, treatment recommendations, and patient care
Legal Compliance: To comply with legal obligations and regulations
Marketing: With your consent, to send promotional offers and health tips

4. How We Protect Your Information

We implement comprehensive security measures to protect your personal and health information:

SSL/TLS encryption for data in transit
Database encryption for data at rest
Secure authentication and access controls
Regular security audits and penetration testing
Employee training on data protection
Compliance with HIPAA and ISO standards
Secure backup and disaster recovery systems
Limited access to personal information on a need-to-know basis

            Note: While we use industry-standard security measures, no system is completely secure. We cannot guarantee absolute security of your information.
        

5. Information Sharing and Disclosure

5.1 When We May Share Your Information

We may share your information in the following situations:

Healthcare Providers: With your consent, to share test results with your doctor
Insurance Companies: To process insurance claims
Service Providers: With vendors who assist in our operations (payment processors, hosting providers, etc.)
Legal Requirements: When required by law or court order
Emergencies: When necessary to protect health and safety
Business Transfers: In case of merger or acquisition

5.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

6. Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access: You can request access to your personal and health information
Right to Rectification: You can request correction of inaccurate information
Right to Erasure: You can request deletion of your information (subject to legal requirements)
Right to Data Portability: You can request your information in a portable format
Right to Opt-Out: You can opt out of marketing communications
Right to Withdraw Consent: You can withdraw consent at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how users interact with our site
Marketing Cookies: Used for targeted advertising (with consent)

Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please refer to your browser's help section for instructions.

8. Data Retention

We retain your information as follows:

Health Records: Maintained for 5 years from the date of test, as per medical standards
Appointment Records: Retained for 3 years
Payment Information: Retained as per PCI compliance requirements
Website Data: Retained for analytics purposes (typically 2 years)

You can request deletion of your data at any time, subject to legal retention requirements.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information from our systems.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to countries outside your country of residence.

11. Do Not Track

Some browsers include a Do Not Track feature. Currently, there is no industry standard for recognizing Do Not Track signals. We do not modify our data collection practices when we receive Do Not Track requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@btmhub.com
Phone: +91 9136688061
Address: BTMHUB, Panvel, Navi Mumbai - 410206, Maharashtra, India
Data Protection Officer: dpo@btmhub.com

We will respond to your inquiry within 30 days.

14. Your Consent

By using BTMHUB services, you consent to our Privacy Policy and the collection, use, and sharing of your information as described herein.